Refund policy

Returns & Refunds Policy

At CoveBoss, we stand behind the quality of our heavy-duty tarps. If something isn't right with your order, we'll make it right.

30-Day Return Window

You may return most items within 30 days of delivery for a refund. To be eligible, items must be:

Unused and in original condition
In the original packaging, including all accessories
Accompanied by your order number or receipt

How to Start a Return

Email us at coverboss@163.com with your order number and a short description of the issue. We will reply within 1–2 business days with return instructions and the return address for your region (Anaheim, CA or Houston, TX).

Damaged, Defective, or Wrong Items

If your tarp arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with photos. We will arrange a free replacement or a full refund, including shipping — no return shipping cost to you.

Non-Returnable Items

Custom-size tarps and made-to-order products
Items marked as final sale or clearance
International full-container (FCL) wholesale orders

Refund Process & Timing

Once your return is received and inspected, we will notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.

Order Cancellations

Orders can be cancelled free of charge any time before they ship. Once an order has shipped, it must be handled as a return.

Your cart is empty

Your cart

Estimated total